Consumer Grievances Redressal Forum (CGRF)
Consumer Grievances Redressal Forum (CGRF) of Andaman and Nicobar Islands has been set up by Andaman and Nicobar Administration under section 42(5) of the Electricity Act, 2003 and it has been functioning since 1st September 2010. Any consumer not satisfied with the response of Electricity Department to his/ her complaint or grievance can file a complaint with the Consumer Grievances Redressal Forum (CGRF).
The Consumer Grievances Redressal Forum (CGRF) aims at solving the monetary & non monetary complaints such as delay in service connections, difference in application/ calculation of service connection charges and feneral charges, difference in security deposit, delay in issue of first bill/ subsequent bills, wrong billing, misapplication of tariff, supplementary billing, defects in meter/ metering equipment, delay in replacement of defective/ dead stop & burnt meters, non-restoration of supply in case of interruption or outage/ breakdown or disconnection and other miscellaneous defaults and any other complaint related to supply of electricity to the consumers, as per JERC Regulation No. 4/2009
The electricity consumer will have to first lodge their complaints in writing with the respective complaint centres/ site offices or Assistant Engineers or Executive Engineers.
In the event of non or delayed response or an inadequate or unsatisfactory redressal of the complaint by the Electricity Department within a reasonable period as per the Department's Procedures the electricity consumers may send his/ her complaint in writing to The Chairman, Electricity CGRF, A&N Administration, Port Blair, on a plain white paper in writing, either in person or by post or by e-mail to the address below:
By Email: firstname.lastname@example.org/ email@example.com (The complainant must submit the hard copies of the same separately to CGRF within 3 days)
By Post: The Chairman, Electricity CGRF, A&N Administration, Horticulture Road, Haddo Post, Port Blair, Pin No. 744102, Ph. No. 03192-244822
Every complaint/ grievance shall contain the following:
a) The name of the complainant, individual or the organization, consumer number, postal address & telephone number, fax number & the e-mail address (if any) of the complainant.
b) The name of the Electricity office to which the complaint pertains.
c) Full description or narration of the omplaint/ grievance including copies of the relevant and supporting documents, if any.
d) The relief sought.
The CGRF shall decide the complaint within 45 days of the receipt of complaint from the consumers containing all necessary details. if the complainant is aggrieved by non-redressal of the grievance by the CGRF, he may make a representation to the Ombudsman within 30 days from the date of receipt of the decision of CGRF, at the following address:
The Electricity Ombudsman,
for State of Goa & UTs,
2nd Floor, HSIIDC Office Complex, Vanijya Nikunj Complex,
Udyog Vihar, Phase-V, Gurgaon (Haryana),
Ph. No. 0124-2875304, Fax. No. 0124-2342853
The Joint Electricity Regulatory Commission's regulations for state of Goa & UTs are available at JERC Website